Southeast Corporate FCU is committed to providing uninterrupted services to our credit union members under normal or adverse conditions and, therefore, views business continuity planning as a top priority. Our Business Continuity Plan allows us to conduct all business operations out of either our Tallahassee or Jacksonville facility, should one of them become inoperable and at an alternate facility in Atlanta should both offices temporarily close.
Once a hurricane becomes a threat to our coverage area – important communications will be posted on our web site’s home page at www.secorp.org under “In The News.” This page will be updated during the course of the hurricane as necessary. Following a hurricane, Southeast Corporate will contact members in affected areas to see what assistance we may be able to offer.
Important Links:
Please review the links listed below for in-depth business continuity information as you make preparations in advance of a storm or resume operations after a storm:
 Funds Transfers
Deposits
Member$MART
Investments / Loans
Item Processing
Virtual Deposit
Cash
APEX/ACH
Emergency Contacts
If your credit union has a deposit and the deposit station is not operating, please overnight (FedEx, UPS, DHL, etc.) send the deposit to Southeast Corporate and we will be glad to process for you. The deposit should be sent to 8400 Baymeadows Way, Suite 18, Jacksonville, FL 32256.
If you have any questions, call our MSR or Product Support departments at 1-800-342-0203 option 1 or option 3.
We encourage you to plan ahead in the event that you may need to complete funds transfers from a location other than your office. Please keep with you passwords, pin numbers and authentication information that is required to initiate funds transfers. Also be familiar with staff designated to initiate or approve funds transfers. If you do not know this level of detail, please contact a Member Services Representative today at (800) 342-0203, option 1 to verify your user authorizations.
In the event that your credit union operations are effected by a storm, we will be available to process wires, make transfers or handles other transactions that you typically handle through Member$MART. All associated manual fees will be waived.
Options available UPON REQUEST to credit unions affected by a storm may include:
- Waiving the line of credit over limit fees to credit unions affected by a hurricane.
- Backdating of interest for missed Funds Plus transfers
- Reversal of settlement loan interest
- Backdating of certificate purchases for maturing investments
Please contact your financial strategist to make arrangements.
If your credit union is closing early or closing for several days, please alert Southeast Corporate as soon as possible at 800-342-0203, option 1.
Our Item Processing Team will stay in contact with the Fed and will communicate any relevant information to you if it arises. If due to the hurricane your credit union cannot transmit your share draft returns to Southeast Corporate, you may submit your returns on the day that you re-open and all late fees will be waived. Please submit each day separately.
VIRTUAL DEPOSIT BRANCH CAPTURE
If your credit union uses Virtual Deposit and is closing early or closing for several days, please alert Southeast Corporate branch capture support as soon as possible at 800-342-0203, option 3. They will be able to address specific issues unique to your credit union's situation and the Virtual Deposit processes.
Our Virtual Deposit team will stay in contact with the Fed and will communicate any relevant information to you it it arises.
You are encouraged to stockpile additional cast in anticipation of increased cash demand that you most likely will experience in the aftermath of a hurricane. In order to place emergency cash orders you MUST CALL in. Call 1-800-342-0203, option 1 to place your cash order.
Listed below are issues to consider should your credit union be closed for an extended period of time resulting in the inability to process your daily ACH activity:
- Receiver files remain within the APEX browser for five (5) business days. Please contact Southeast Corporate immediately for files older than five business days. We can request that US Central reissue receiver files up to 30 days.
The NACHA Operating Rules include a provision for Excused Delay. This provision is intended to apply to processing delays caused by an interruption of communication or computer facilities that is out of the control of the credit union, due to an act of God or war.
If your credit union's ability to process ACH transactions is impacted by a hurricane, East Pay recommends that once your system is operational, you originate your return transactions as you normally would. If you receive these returns back from the ODFI as dishonored returns bearing code R68, Untimely Return, then you should contest the Dishonored Return using code R73, Timely Original Return. If the ODFI contacts you for clarification, you should explain that you are using the Excused Delay provision of the ACH Operating Rules.
You may choose to proactively call the ODFI before sending the original return, but are not obligated under the ACH Rules to do so.
You should be aware that some ODFIs may not handle the Contested Dishonored Return correctly and may dishonor it again. This is not allowed under the ACH Operating Rules, and you should contact EastPay 800-749-3774 or Southeast Corporate's Product Support Department at 800-342-0203 Option 3 for assistance.
Southeast Corporate can be reached at either 800-342-0203.
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